Coronavirus Update

In recent days, we have seen an increased level of concern related to the spread of novel coronavirus (COVID-19). We understand that this may be an unsettling time and wanted to provide an update on the actions being taken to ensure the health and well-being of our employees and their families, as well as you, our club members.

We have a strong business continuity plan in place and we are here for you.

Safety Precautions

• As you know, we made the difficult decision to temporarily close our offices to walk-in traffic effective Friday, March 13th until further notice.
• Explorer staff are now effectively working from home.
• Echoing our government’s statement from earlier in the week, we’re urging all of our snowbird customers to return home as soon as possible.

We’re still here to serve our members. You are still able call us at 1.800.999.0819, you can email us and you can also renew your membership and/ERS online 24/7.

As we continue to actively monitor the situation we will continue to take our direction from public health authorities. We remain confident in the actions we’ve already taken, and our plans to safeguard the health of our customers and our Explorer team.

Travel Insurance Customers

As you can imagine, TuGo is dealing with higher than normal call volumes and longer wait times due to COVID-19. To make sure you understand how travel insurance is impacted by COVID-19, and to mitigate the number of calls into their call centre, TuGo put together a detailed FAQs to answer some of your pressing questions and concerns.

Resources

For more information on COVID-19, please visit the following sites:

Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html
World Heath Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

Updated March 19, 2020